The Company's highest priority is on client service. The diverse nature of the client base means that ultimately the service has to be extremely flexible and reactive. Although much of the activity within TCC is initially driven by clients, the account managers are encouraged to be as proactive as possible in providing a value added service that is geared to quick response times and the most beneficial results for the client even if this goes beyond the initial dimensions of the brief.

With some organisations, TCC becomes, and acts as, the marketing department, for others an added value extension of the in-house marketing infrastructure. Clients are encouraged to discuss current and forthcoming marketing activity and to develop ideas which can be put to good effect. The Agency prides itself on commitment to the client cause and relishes strategic involvement and planning.